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• Am I buying physical gold ?

Yes, it is 99.99% pure fine gold.

• Where is my gold stored ?

At the Royal Canadian Mint in Canada.

• Is my gold insured ?

Yes. By the Royal Canadian Mint in Canada.

• Am I the direct owner of the gold ?

Yes, you are the direct legal owner.

• What is my proof of ownership ?

The ownership is recorded on the VaultChain distributed ledger operated independently by TradeWinds.

• Di I have access to the Vaultchain distributed ledger to view my gold holdings ?

Yes, it can be viewed in real-time.

• How do I sell my gold ?

On the MyGoldPlus Application the same way as you bought your gold.

• When will I receive payment after I sell my gold ?

We make payments once a month on the 25th or the next business day into your verified bank account.

• Can my gold be delivered ?

Yes, but unfortunately we do not offer this service yet. We can arrange for delivery through a third party if you hold more than 1 oz of gold.

• What are the fees ?

Withdrawal fee: €10
Manual processing of an order: €14.99
Transaction cancellation fees if funds have already cleared: €50 + market loss
Delivery fee: determined by third party provider.
All other fees are detailed in the Terms & Conditions.

• Level 1 Verification - Identification and Proof of Address
• Level 2 Verification - Physical Address
 Upload Proof of Address
• Level 2 Verification - Banking Information
 Upload Bank statement